Traditional Ops was about ‘keeping the lights on’, maintaining availability, response times and so on. As organizations leverage new technologies to modernize operations for digital age customers, a primary focus is how to build agility and security into increasingly complex cloud infrastructures and improve the customer experience. Implementing DevOps/DevSecOps services and automating and integrating Development, Operations and SRE throughout the product lifecycle is foundational to reducing time to market. We call this ‘shift left.’

​

When SRE shifts left in a cloud-based DevOps environment, the teams can communicate and collaborate from day one, increasing operational efficiency, reliability, and uptime. However, for any service to be reliable, it has to be secured, (no breaches, no data leaks, no compliance violations), and it has to perform to acceptable and defined KPIs, e.g., response time, login time, page load time, query output display, dashboard loads, transaction processing time, user experience and more.